MISLEAD

WE BOUGHT SOFFAS AT BRADLOWS IN RICHARDSBAY AND WE WERE ASSURED THAT SOFFAS ARE OF GENUINE LEATHER AS PER OUR REQUES.WIITHIN A YEAR AFTER THE PURCHASE ANND THE GOODS STILL UNDER AWARRANTY PERIOD - THEY STARTED FREAKING AND TEARING.SUSPECTING THAT ARE NOT OF THE QUALITY,WE WENT BACK TO THE STORE TO ENQUIRE ABOUT THE NATURE AND THE QUALITY OF THE PRODUCT.AT THAT POINT WE WERE REST ASSURED THAT THE PRODUCT IS THAT OF GUININE LEATHER AS PER OUR AGREEMENT AND IT WAS PROMISED THAT THEY WILL REPAIR THE DAMAGE.<br> THE RESPONSE CAME BACK AS DECLINE DUE TO THE REASON THAT THEY CONSIDRED THE FAULT TO BE NEGLIGENCE OF THE CUSTOMER BUT TO OUR SURPRISE THE WORKSHOP DEPARTMENT AS THEY WERE RESPONSIBLE TO CARRY OUT THE REPAI PROCESS INFORMED US THAT THE PRODUCT WAS NOT OF LEATHER AT ALL NOT TO MENTION GENUINE.<br> WE THEN WENT BACK TO THE STORE TO ENQUIRE AS TO WHY WE WERE SOLD SOMETHING OF INFEROIR QUALITY AS WE WANTE LEATHER PRODUCT FOR A REASON.<br> <br> SINCE THEN THE STOER DOESN'T WANT TO TAKE THE RESPONSIBILTY AND EVERY TIME WE ENQUIRE ABOUT IT THEY TELL US THAT THEY ARE STILL INVESTIGATING AND A CALL WILL FOLLOW US BUT THAT DOESNT HAPPEN .