Mbd and bradlows cape town

Bradlows cape town handed me over to mbd without telling me or making me aware that my account is in danger. I pay by debit order exactly to avoid non payments. Now I m struggling to luck finding someone to talk to at mbd, phones just ring. I'm expecting to finish bradlows account instead I'm hit with thus mbd who can just take money from my account without talking to me to me first. Bradlows has lost my trust and loyalty.