manager of bradlows benoni is refusing to help me

i bougth a sely king size bed and a hisense fridge last year 2023, by bradlows benoni on account. we received the good on the 24 march 2023 at 9 oclock at nigth .we bougth a new house so we told them to deliver the goods by the new place in the office space. we then only moved in 1 may 2023 then we open up the goods, then we discover that the bed is dirty and the matress has a whole. we then call the manager of the store to notify her about the bed she told me to send pictures we i did. she told me to bring the bed back to the store upon arrival she refuse to exchange the bed as she told me this is an old bed and i reply to say we received the bed like this .she refuse to help us she told us that she will log a complain which she never did. me and my husband log complains every time . since last year im struggling with this manger to exchange the bed now that im not paying my account bradlows head office accounts department is calling me everyday. we went to the store multiply times without any help. on tuesday 30 july 2024 i went to the shop to find out about my bed she the manager told me the fault is not on their side its on sealy side i then decide to call sealy and asked them about it the lady of sealy told me that the fault is by the store they must assist me on store level. now the manger is keep on saying that i was sepose to open the bed the following day. which i told her we only moved in 1 may 2023. and where in my contrack does it state i need to return it in 7 days. i want proof . so m asking for help regarding this matter. because the manager is refusing to help me