MALTREATMENT OF CUSTOMERS BY BRADLOWS

MALTREATMENT OF CUSTOMERS BY BRADLOWS I am alerting members of the public to be cautious when purchasing products from Bradlows more especially Bradlows Central in Pretoria. I have received the worst service than I ever imagined from Mr Nkomo (Sales Rep) and Mr Ngobeni (Shop Manager). On 9 November 2017, we bought a Dutroit recliner lounge suite at Bradlows which was paid in cash. Around mid January 2018 the three seater couches were sagging and the single seater's armrest started to be loose. The matter was reported on 6 February 2018 to the retailer (Manager, Mr Ngobeni) who made jokes out of this, claiming that the chairs were being misused. The Manager did nothing about the complaint. The chairs were getting worse while waiting to hear from the shop. We reported again on 8th March 2018, that's when the Manager decided to lodge the complaint. We informed The Manager that since the chairs gave us problems within the period of less than three (3) months they must be replaced with new chairs or they must give us our refund. The Manager said that they cannot replace the chairs for new ones and they cannot refund us. The chairs were collected on 10 March 2018 for repairs. The two seater started sagging as well and it was reported on 15 March 2018. Since then we have been echanging calls between Bradlows warehouse, Bradlows Central retail shop and Bradlows Head office without any remedy for the problem. We resorted to accepting the repaired chairs but up to date (28 May 2018) the chairs are not being delivered. We keep on receiving calls that they are coming to deliver but no one pitches. We have waited three different days for delivery.

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