MAGNOLIA RESTONIC BED

I BOUGHT A BED AT BRADLOWS MIDDELBURG(MPUMALANGA) IN AUGUST 2024. I THE BED WAS DELIVERED ON A WEDNESDAY AND BY FRIDAY THE BED STARTED MAKING FUNNY NOISES AND I THEN DID MY CHECKING I FOUND THAT THE BED IS ALSO SAGGY AND I SENT THE CONSULTANT THAT ASSISTED ME THE TEXT TELLING HIM ABOUT THE BED ,HE THAT TOLD ME TO TAKE PHOTOS AND VIDEOS OF BED,THEY GOING TO SEND THEM TO THE SUPPLIER BEING RESTONIC.I THEN AFTER FEW WEEKS I GOT A CALL FROM RESTONIC CONSULTANT CONTACTED ME TELLING ME THAT I MUST ROTATE THE BED EVERY MONTH AND ACCORDING TO THE PHOTOS AND VIDEOS SENT THEY DON'T SEE ANYTHING WRONG.I THEN WENT TO THE SHOP TO FOR A REFUND THE MANAGER TOLD ME THAT SHE CANNOT JUST REFUND ME ,I RESTONIC MUST EXCHANGE THE BED BECAUSE IF SHE JUST DO THE REFUND SHE IS GOING TO LOOSE MONEY BECAUSE SHE MUST SELL THE BED AS A 2ND HAND.I WAS ON LEAVE 1ST 2WEEKS OF NOVEMBER I HAVE LITERALLY SPENT MY LEAVE DAYS GOING TO THE STORE WITH NO LUCK ,THE MANAGER INSISTED THAT RESTONIC WILL CONTACT ME TO ASSIST WITH THE EXCHANGE ,WHICH THEY DID AND STILL REJECTED MY COMPLAINT.I FORWARDED THE MANAGER THE CONVERSATION I HAD WITH RESTONIC AND HER RESPONSE WAS I DID TAKE THE PHOTOS CORRECTLY,SHE THEN SENT ME AN EXAMPLE OF HOW I MUST TAKE THE PHOTOS.I DID WHAT SHE TOLD ME TO DO BUT RESTONIC STILL REJECTED MY COMPLAINT AND THE MANAGER TOLD ME TO WAIT UNTIL THEY APPROVED AND IT'S ALMOST 3 MONTHS.LAST WEEK I CALLED THEIR HEAD OFFICE TO REPORT THE MATTER I STILL DID NOT RECEIVE AN UPDATE ,I CALLED THEM ON FRIDAY AND TODAY THEY TOLD ME THAT THEY WAITING FOR THE AREA HEAD WHO WAS SUPPOSED TO GIVE FEEDBACK WITHIN 24HRS AFTER THER COMPLAINT WAS LOGGED.I ALSO SPOKE TO THEM ON FACEBOOK. MY ***