Loungeless

Hi. My name is Rani Siva. I purchased a lounge suite two years ago. It was a cash purchase. The fabric of the lounge set cracked. Twice the lounge set was picked up. The second time it was picked up on november 2018 before the guarantee can expire and brought back in December 2018. However on inspection of the lounge suite it was found that certain parts was replaced. One arm rest was new and the other old as with the rest of the set. I went to bradlows tongaat and spoke to a lady by the name of Sue who informed me that the factories are closed and that I will have to wait for it to open in January 2019. On the 9 January 2019 the lounge set was picked up for the third time. And to date don't have it. On enquiring from the branch they had no details of the lounge suite being picked up. I had to provide a pick up note. The branch manager from bradlows tongaat did a check and she said that it was taken to the warehouse. On numerous times being promised to get back with a response was not fruitful. Today 25 February 2019 I called bradlows tongaat and spoke to Sue again who told me that the warehouse sent a letter enlightening them that I need to pay R7000 for recovering the lounge set. She put me through the branch manager again who said the same thing. She said my guarantee has expired and was told by the warehouse that i need to pay R7000 to recover the lounge suite. I told her that is ridiculous as this problem arose before the gurantee expired and she needs to sort it out. She said she will converse with the warehouse and back to me. She has not yet. We have been patient with the company but it is ridiculous to have my lounge at taken away for nearly 2 months and be told now that I have to pay such an exorbitant amount to get it sorted out.