Lounge suite

Bought a lounge suit in 2018 and had faults since then, 3 months into purchase the leather got torn we returned the product back to the store and so this was the story as the lounge suit got the same problem and sometimes after coming from repairs it came witg different leather patches untill last year when the manager thought that it was best that we got a new lounge suit as the suit was not serving its purpose so he advised that we bring the couches to the store as the warehouse team was delaying the process so we did as advised by the manager its been 7 months now since last year when we took tje lounge suit to the manager and when I call to enquire on the ***customet complaints line to my surprise the managers report is that we dumped the lounge suit at the store ********ly!!! The lounge suit has now been paid up we spent christmas without it and we have to sit on bunk stools inorder to watch tv at the lounge and not to mention that my dad died in all this process and months after his burial there's still no word from bradlows customer complaints as they always promise to call back upon having to ascalate the maater but no call ever comes through from them. What really amazes me is thag The manager said I should legal advice and seu Bradlows and he also does'nt understand why JDGroup is refusing to repair no change the lounge yhooo this is so tired, hurting at the same time Here's the reference number ***