BM
Bright M

1 reviews | Active since Nov 2012

19 Aug 2015, 10:58

Lounge suite cushions damaged within a year

Good day.<br> <br> I bought a Zanzibar lounge suite at Bradlows Kempton Park in 2012 April for R17000. The back support cushions were damaged within a year as they were poorly made. I went to Bradlows and reported the matter but the assistant manager told me he will contact the supplier and give me feedback but never did. I went to that store many times but did not get any help. I then went to Bradlows Festival Mall to ask if they can sell only the cushions but they said the supplier/factory said they don't sell the cushions seperately. Now I'm stuck with lounge suit that has no cushions.<br> <br> Malatji

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Replies (1)
Morkels and Bradlows
Morkels and Bradlows's reply19 Aug 2015, 11:48
Official
Hello Moccalle,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ***.

Thanks and kind regards,
Customer Resolution Center