JR
Justine R

1 reviews | Active since Aug 2016

29 Aug 2016, 17:12

Laybye money NOT REFUNDED 3 months and counting

<p>Still waiting for money which is rightfully mine.. I don't think its too much to ask for me to get it before the end of this month? Its been 3 months and the consumer protection act clearly states that what's happening here is against the law. I really hope I won't have to wait another month. Legal action will have to follow if that is the case.</p>

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Replies (5)
Morkels and Bradlows
Morkels and Bradlows's reply29 Aug 2016, 17:59
Official
Good day Thank you for bringing the matter to our attention. We have escalated the matter for further investigation and will revert with feedback soonest. Your reference number is Thanks and kind regards, Costumer Resolution Centre
JR
Justine R's update18 Sept 2016, 15:28
Reviewer Update

STILL WAITING FOR MY MONEY... ON THE 23rd IT WILL BE FOUR FULL MONTHS AND I WILL BE SEEKING LEGAL ACTION

Morkels and Bradlows
Morkels and Bradlows's reply19 Sept 2016, 10:36
Official
Thank you for bringing the matter to our attention. We apologize for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest. Thanks and kind regards, Customer Resolution Center
JR
Justine R's update10 Oct 2016, 14:17
Reviewer Update

Received a phone call a day before I would have gone for legal action... the call was to inform me that the shop managed to print the receipt that HEAD OFFICE needs in order to process my refund and that they will be sending the receipt to HEAD OFFICE. It has been more than two weeks that HEAD OFFICE has had the receipt and yet I still haven't been refunded??? Just when I think that I can't be more dissapointed in supporting Joshua Doore/ Russels/ Bradlows this happens. I REALLY HOPE THAT I CAN BE GIVEN A DATE OF PAYMENT.

Morkels and Bradlows
Morkels and Bradlows's reply11 Oct 2016, 14:53
Official

Good day


Please note that we are aware of your complaint and it is receiving our urgent attention. Once we have feedback, you will be advised accordingly.


Thanks and kind regards,

Customer Resolution Center