Lay-bye nightmare

I placed a lay-bye with Bradlows which they promote so well on their website but the actual service is PATHETIC. I sent my first proof of deposit to finalize contract on 08/09/2020 and received no acknowledgement or statement. I further sent my second proof of deposit on the 30th of September and I am still waiting for a statement or acknowledgement. I further sent an email to *** and *** on &th October to no avail. On the 14th October was another email to Bradlows and I copied in an agent called Kutlwano Tlou and STILL NO ASSISTANCE.

This was my first contract with this furniture shop and definitely my last because your service is pathertic. STOP advertising lay-byes as convenient whilst you know the experience will be different for clients. STOP IT. The last straw was attempting to call your finance department and being on hold for 20 minutes really?!?!

I am still waiting my statement, please treat clients properly. So sad that I really need that lounge suit for my mom and lay-bye was my oly option. I wish I had shopped around first.

A.Ketelo