Hellopeter
Share Your Experience
TK
Thabile K

1 reviews | Active since Sept 2016

14 Sept 2016, 10:41

Lay-buy Refund

<p>I have laybyed a headboard for 2 single beds at Russels Ladysmith in Oct 2015 in Ladysmith KZN. I have paid a deposit of R500. When it was time for me to get it I found a notice on the door saying all customers should go to Morkells. It was in May 2016. When I got to Morkels I was told that they are still awaiting for Russels to transfer the data to Morkels. After several phone calls and personal visits to Morkels I then deided to buy another headboard in cash from Morkels. I was informed that my lay-buy fee will be refunded to me. I have made a lot of calls with no luck of refund. In July / August I was told that to bring my receipts, ID copy and bank statement inorder to get my refund. I did as they requsted. Up to today I still havent yet received my my refund. Please assist.</p>

0
Replies (7)
Morkels and Bradlows
Morkels and Bradlows's reply14 Sept 2016, 10:54
Official
Thank you for contacting the JDG Customer Resolution Centre. In order for us to assist you further, could you please contact our customer resolution centre at the telephone number below and provide us with more details relating to your post? ID Number Kind Regards, JDG Resolution Centre *** Thank you for making us aware of your complaint. Please note that the relevant department will be in contact with you shortly. Kind Regards Customer Resolution Center

Best regards,

TK
Thabile K's update14 Sept 2016, 13:54
Reviewer Update

Thank you for attending to this matter. I have tried the contact number on the response but it doesn't go through. Please assist as I have tried it several times. The contact number given is ***.

Morkels and Bradlows
Morkels and Bradlows's reply14 Sept 2016, 14:15
Official

Good day Thabile


Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is ***.


Thanks and kind regards,

Customer Resolution Center

Best regards,

TK
Thabile K's update20 Sept 2016, 13:38
Reviewer Update

I am still not contacted by JDG yet since their response dated 14 Sep 16.

Reference number: ********** 970

Morkels and Bradlows
Morkels and Bradlows's reply20 Sept 2016, 13:46
Official
Good day Thabile Thank you for bringing the matter to our attention. We apologize for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest. Thanks and kind regards, Customer Resolution Center

Best regards,

TK
Thabile K's update11 Oct 2016, 13:47
Reviewer Update

I am still not yet hear anything for JDG, Re: ref. number ********** 970 since the response received on 20 Sept 2016.

Morkels and Bradlows
Morkels and Bradlows's reply11 Oct 2016, 14:21
Official

Good day Thabile

hank you for bringing the matter to our attention.


We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.


Your reference number is ***.

Thanks and kind regards,
Customer Resolution Center

Best regards,