lack of feedback/ follow up

I purchased a TV in Oct 2014 and the store supp**** the insurance. On 29/02/2015 there was a break in at my house I logged a claim the claim was approved on the 05 June from head office JDG to which the store responded that the TV has been discontinued. Since the above mentioned date I have been to the store and contact them on numerous occasions with no success. The store told me that they will have to place an order for another TV (according to the store they faxed through new paper work on 18 June I contacted JDG and according to them there has been no paper work submitted to them after they approved my insurance claim on 05 June. I don't know who is lying to me as neither JDG nor Bradlows can provide me with feedback. They always say they will call back but never do, there is no point in going to see the manager as she never knows anything.