Lack of communication, service delivery and customer service

I experienced the worst customer service from Bradlows customer service and distribution centre. I purchased a bed and a fridge which I specifically requested to be delivered on the 23rd September which was agreed upon and scheduled. I contacted the customer service number today as I was expecting my order, to my surprise, I was informed that it will be delivered on the 27th September, which was never communicated with me until the time I contacted them and have no idea as to who and why it was rescheduled. This left me stranded and whilst try to get a solution, the customer service representative was very keen at offering to cancel my purchase. This was quite surprising as I had proactively communicated with Bradlows on the expected date of delivery. I was looking forward to having a long term relationships with Bradlows as a first time buyer, however, this just made me realise how unreliable the service is.