Lack of communication

After purchasing a bed and a fridge at the said shop, I was told by the delivery department that they would only deliver my bed and not the fridge because it did not appear on their delivery note. I asked them to revert to my sales consultant so he could confirm that I had actually paid for both items (IN FULL). They called me back to tell me they could not find such information and do I want the bed or not? URGH! I had to personally call my sales consultant for him to tell me that the fridge was out of stock and subsequently discontinued. Why would you make me pay for something that is out of stock? And after finding out said item is out of stock, why not communicate. I asked the manager of the branch for a remedial action at about 12 up till now she has not called back (It's 15:13). Very very annoyed!