khanya said she will call me monday...still waitin

In January I reported my faulty couch and to me knowledge the supplier was closed until the 16th, I then asked Khanya to please logg the call as soon as the 16th came, she agreed and eventually abt close to the end of the month I went to Morkels Promenade Khanya said she was just thinking of me?!?!???. She eventually logged the complaintMO-AL-***. And then a man called to advise they coming to check the couch out and I distinctly said pls call before arriving, and to no surprise the gentlemen just rocked up, since then I don't have any feedback on my complaint, my complaint ws for the 2 seater, now my 1 seater is also pealing and my 3 seater is completely scaled where the recliners are on the 3 seater! I expect a call with a solution as I paid full cash for my product!