Keep on getting wrong delivery with no help

Writing this on behave of my aunt Florah Makhubela, she bought a bedroom suite on laybuy on the 13 January 2018 and made the last payment on the 8 September 2018, delivery came on the 11 September 2018 with a broken mirror they went back with everything and they came back on the 13 September 2018 with a wrong decor suite,went back with it came back again on the 22 September 2018 the bedroom suite was incomplete,on the 29 September 2018 came with the with the wrong size bed (queen)instead of king size, called the customer care it's been two weeks after calling no response yet *******