FM
Faith M

1 reviews | Active since May 2015

05 May 2015, 10:44

*** SERVICE

It's been a week now and I haven't received furniture,I'm just given the run arounds.Store Manager can't assist me not even the headoffice.Sales person who assisted me filled in incorrect forms now I have to wait for him as no one else can assist me and attend to my query.This is unacceptable!!!Sales guy is affected by the strike and is off work.No one is taking the responsibility to attend to the matter.I am very upset as no one is even giving feedback about the delivery for the furniture.Morkels team doesn't treat its customers right and don't go an extra mile to make their clients happy.This is soo unprofessional,what is the complaint department for or the manager for?Purchasing furniture at morkels is a nightmare as they don't deliver as they promised,the staff fills in incorrect forms and even misplaces them.If the sales person that assisted you is dead then your furniture dies with him as YOU WILL NOT GET HELP FROM ANYONE ELSE!!!!!Mxm PATHETIC

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Replies (1)
Morkels and Bradlows
Morkels and Bradlows's reply05 May 2015, 11:56
Official
Hello junith,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ***.

Thanks and kind regards,
Customer Resolution Center