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Palesa M

1 reviews | Active since Jun 2014

19 May 2015, 11:29

incorrect glasses

In 2013 (yeap that's how long ago ) I bought sofas n a set of TV stand. However the TV stand had incorrect glasses. I then reported this telephonically and I was told it will be fixed. I decided to go to the store seeing nothing was happening n took the incorrect glasses back, was told it will be resolved within a week and will be kept updated on the process but that did not happen. Until today I'm still waiting for the correct glasses for my stand. I'm really unhappy about this as I pay the full amount for the good which are incorrect. I feel that after you buy goods they forget about their customers regardless on how happy or unhappy with the goods. I need correct glasses for my TV stand.

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Replies (1)
Morkels and Bradlows
Morkels and Bradlows's reply19 May 2015, 12:17
Official
Hello PalesaMav,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ***.

Kind regards,
Customer Resolution Centre

Best regards,