Incorrect details tax invoice

28 March 2025, Our Lodge bought a bed from Bradlows online, filled all the details on the website (including the VAT number). I received the electronic invoice for the courier, noted the VAT number is missing, I called the call center and a lady told me the VAT number will be on the invoice, once the bed is delivered. The bed got delivered, and I received the electronic invoice, without the VAT number, I called again, and the person submitted a request to relevant department to add the VAT number ( 07 April 2025 ) I did a follow up phone call the next day, the lady asked me what is the reference number for the call I log the day before, I never received a reference number, she told me: I cant help you without a reference number. I decided to communicate via facebook, since I came to a dead end. Since Tuesday 8 April 2025, I only receive the following: Hi Amapondo, We are still waiting for feedback and we will contact you as soon as feedback is available. There is no specific turnaround time but once we receive it we will revert back to you.

Its been 2 weeks since I bought this bed online ( with he VAT number) and I'm still waiting for the tax invoice with VAT number. The accountants are busy with March VAT submissions, as this bed was purchased in MARCH. I will never buy from Bradlows again, the time and effort wasted for a VAT number, is unacceptable.