incompitant manager and bad service from morkels

in November 2013 i bought a unit (belluci entertainment unit). the unit was delivered on the 30th November 2013. <br> I checked it myself, I found out later that glasses had paint stains and I reported it. The people from the warehouse came and removed the paint stains. As time went by I noticed that there is a mark that shows in front of the unit and the paint was fading.The shop claims that the unit is being polished and i have never polished it. I knew very well I'm not supposed to polish it because I have the same product. (coffee table) in my house and where I bought it they advised me not to polish it. I went back to Morkels and I called the Customer care whereby they said they will come back to me and they never did. I went back to Morkels and I was told that the matter is reffered to the MD'S and they will intervene by taking the unit and inspect it and nothing happened.<br> The manager was rude when I gave him the letter that he said i must write. He refused to sign the letter and he refused to take the letter. His name is CHARLES- MORKELS IN VEREENIGING.