I'm so dissapointed by Bradlows furniture(Ermelo)

What a disappointment caused by Bradlows, I bought a NEWBURY MKII 3PCE 3 ACTION LOUNGE, BROWN (Price 29 999) last year by lay-by and they were delivered in December 2018 but we started having a problem with the 2 seater couch in the mid of January of which it was reported and collected for repairs. Around April we noticed that the repaired couch including the other couches arm rest and the back rest was also becoming loose, it was reported to the seller and they were collected for repairs including the 2 seater that they initially took, upon seeing that it is taking too long for the repairs; me and my wife called the store to find out about the progress, they said the couches are ready but we told them that we want new alternative couches that cost nearly the same amount they refused. Our fear now is that we will keep on sending the couches for repairs until they are out of warranty (THE MAIN PROBLEM IS THAT THE INNER FRAME IS DETERIORATING AND IT SEEM TO BE MADE OF CHEAP MATERIAL). Please advise on what to do because the Manager at Ermelo Bradlows branch sent a report saying that the couches were damaged due to our negligence(Albert Ngwenya is his name and surname). In May a complaint was made and they gave us a ref. number: MO-GRAF- ********** 3-9054 and the customer care number: ********** 933. On the 11 of June 2019 a complaint # ********** 804 was assigned to the relevant team for action. On the 13 June 2019 we called the customer care again of which we spoke to Tankiso and Xolani of which they then told us that the Ermelo store said is our negligence, how can someone buy couches for R29 999 and exercise negligence on them, this is really an insult to me and my wife.

I'm sick and tired of calling Bradlows Customer Care and the unrest that they are causing to me and my wife. Please help because we are currently having no couches at my place for approximately 3 months. Please intervene.

Thank you Wife and Husband Lwazi and Dumsane