Ignoring honorable customers for a year

I had purchased a Bazaruto corner lounge suite, a glass kettle and a Sealy Belize mattress and base set from you in 2024, in 2025 I noticed the corner wedge of the lounge suite has begun to collapse on the edges, I went to the Store in Harrismith and I also took the kettle with as it was cracking, i was told the repair log was captured and that the kettle would be sent in for a look, I went in again a few weeks later, i was told the kettle would be replaced and the assessment of the lounge suit is headway, that I should receive a call soon, its a year that I have been complaining to get this piece of the lounge fixed, I did as the store requested, sent photos etc, I was told that the matter is out of their hands and that the Headoffice is the holdup.

This is unacceptable. I am almost through paying this account billing, and I have supported Incredible Connection during this fiasco, so it is safe to say that I am not a risk or unreasonable customer. I have paid this account religiously, and this ignoring me has got to end or I will put together all proof and send this case to the credit ombudsman.

I wonder what the credit ombudsman will say then i have even communicated to a guy from your head office and again, ignored. What is the matter? Credit ombudsman will look at my meticulously clean payment history, my attempts at the branch, my support to your sister company,

This is ********. This is wrong. I expect my matter to be treated with urgency

This is not how you treat your clients, all smiles to get us to do purchase but when we have defective merchandise, where's the smiles and prompt service then?

I await your response via email. Your head office guy emailed me in December asking for reference number, which i provided, then I am ignored. I will not let this go, I paid for this, I expect you to treat all customers with respect, dignity. Why is this case being dismissed? Ticket number is ***

My reference number is ***