I want my money that you owe back

I bought a bed in bradlows Somerset west. And paid for delivery when I asked them to deliver my bed after making a full payment I was told that they need to be notified 48hours before and if I needed a bed I needed to make my own arrangements and they will give me a refund. Only to be told that refunds are done by the head office through my bank account. They having been giving a run around when they had no problems getting my money cash I have to refunded so I call the JBG for a complaint and I was told they can't find my information I should call back. This is sooo ridiculous I don't owe them money they owe me and they don't care because I am a black person so why should they bother following up on my issue with one of Thier stores. I have spending money calling them back and forth for my money that I paid them cash that they not wanting to refund. I bet if the colour of my skin was different this would have been sorted out a long time ago but because companies like bradlows treat people but how they sound on the phone I have not received even a call regarding my money I need to follow up on them spending more money . Please enlighten me as to where in the document that states how I receive my refund as a consumer. None of the paperwork given indicates any of this. It's been 2 weeks I fell like you might as well come fetch bed and refund me my full amount let go buy a bed somewhere where I will be treated with respect and appreciation