1 reviews | Active since Jul 2013
I regret to have spent my Money at this store.
Dear Bradlows/Morkels<br> <br> On the 22nd of December 2015, me and my wife bought Idaho Lounge suit with a coffee table,paid R17000.00 cash and organized delivery for same day. <br> Couches arrived and all seemed well. Sat on them a few days,untill I spotted a white cloth sticking out from the 2 seater couch.<br> Then one day I was searching for daughters toy under the 3 seater and when I leaned on the couch trying to get up,i realized that the frame of the couch on the right was broken, because it seemed loose.<br> Called the guy who helped me,then he advised that we call on January 15 2016 as the warehouse was not open.<br> Then on the 26th of January, we went to the store to lodge a complaint and all went well. 28th the 2 & 3 seater couches were fetched.<br> Gave it a week and then we called to check the progress status and I must say that until today they still waiting for the supplier to inspect the couches and give feedback. <br> <br> Last week was told the same thing,this week on Monday also the same thing,today I called again and still get the same answer. <br> <br> Should I not hear from them this coming Monday, I want all my money back and can come fetch the one couch and coffee table they left in my house.
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We have escalated the matter for further investigation and will revert with feedback soonest.
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Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
