I paid alot of money for a s**** sofa

I purchsed a couch last year May , I went to report that the sofa that i purchased is not broken but changed its shape and showed Prescila the pictures at Bradlouws Mall of Tembisa, she promised to log a fault on the 23rd february 2022 i received a message that repair has been logged and since then i never received any update I tried reaching out to Prescila but she keeps on saying i will find out and get back to you in few minutes till to date she keeps ignoring my messages there is no customer service and am not getting any help i paid a lot of money for this sofa and it didnt even last me for a year please help me