nM
nkosingiphile M

1 reviews | Active since Jul 2016

24 Aug 2016, 11:46

I am so disgusted!!!!!

<p> </p> <p>I am literally crying right now, in May i was so happy that i have finally managed to buy my mother a decent lounge suite ,little did i know</p> <p><br />I bought a Grafton Everest loung suite in May this year and after plus or minus two weeks i noticed that the one seater was sinking in.I logged a complaint and the the couch was taken for repairs in June/02/2016....It has been two full month trying to get my counch back fixed.On the 12 of August i finally received an sms stating that the isnpection has been complited and the couch is scheduled for repairs. To my suprise i jsut received a call from Morkels that i need to pay for repairs because it was not their fault......but really after waiting for 2 whole months,they are telling me now that i have to pay for the repairs,why did you even take my couch in the first place and keep it with you this long,i guess i am being taken for granted here.I am not gonna pay and i am not willing to pay,i am going to report this to consumer ombudsman,I know my rights,I want my couch back,fixed!!!!!!!!!!!!!!!</p> <p><br /> </p> <p>Ref number MO-GE-270620-214</p>

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Replies (1)
Morkels and Bradlows
Morkels and Bradlows's reply24 Aug 2016, 12:23
Official

Good day Nkosingiphile

Please note that we are aware of your complaint and it is receiving our urgent attention. Once we have feedback, you will be advised accordingly.


Thanks and kind regards,

Customer Resolution Center