I am feed up

<p>My mother bought a Sambre 3 Pce Lounge Suite Brown ********** 161070 that was delivered in June 2016....upon delivery the 2 seater was chipped on the wood. The delivery guy was immediately advised that he needs to take back the couch which he refused.</p> <p>Then a query was logged and the couch was collected....it has been 2 months and we have been advised that we now need to pay R1900.00 for repairs.</p> <p> </p> <p>The couch is still under warranty therefore should be repalced at no additonal cost.</p> <p> </p> <p>Can this matter be resolved before we take to the ombuds.</p> <p> </p> <p> </p> <p> </p> <p> </p>