I AM DISGUSTED IN SUCH A BIG COMPANY.

<p>I am so upset with Morkels my husband and I purchased a wardrobe and a bed at Morkels Cape Town in June 2016 we dealt with a lady Erlene who helped us and assisted us with all the paper work everything was signed and sorted a week later a guy came to install the WARDROBE however when coming to install the wardrobe one of the handles were broken. He then told me its not a problem just go to the store they will replace it for you. I then went to the store spoke to the Branch Manager by the name of XAViER I was told its not there problem he will have to log a call with warehouse to get me another one. I have been contacting the Morkels store non stop wasting loads of airtime which costs money but still no handle has been given.</p> <p> </p> <p>My husband has paid up the account on the 15JULY2016 and still we haven’t received our handle. (HOW UNFAIR OF SUCH A BIG COMPANY). I have spoken to a sales consultant at the Cape Town store by the name of MARTIN he told me that he has contacted MORKELS HEAD OFFICE and spoke to MUNIER&RICHARD where they told him to persuade me to send them a picture of the WARDROBES HANDLE so they can give me a “SIMILAR ONE” and not the one that comes with the WARDROBE. So how can MORKELS say they out of stock if they don’t even know how the handle LOOKS they want me to send them a picture of how it looks.</p> <p> </p> <p>I have been sitting with a WARDROBE for TWO MONTHS NOW without a handle and the WARDROBE IS FULLY PAID. I DO NOT WANT THIS WARDROBE ANYMORE THEY SHOULD GIVE MY MONEY BACK AND TAKE THERE WARDROBE AS I DO NOT WANT A SIMILAR HANDLE I WANT THE ORIGINAL ONE AND CANNOT WAIT ANY LONGER.</p> <p> </p> <p>HOW CAN THEY BE OUT OF STOCK LIKE THEY TELL ME BUT ASK ME TO SEND A PICTURE OF THE HANDLE SO THEY CAN GIVE ME A SIMILAR ONE IF YOU ARE OUT OF STOCK THEN CLEARLY YOU SHOULD KNOW HOW THE HANDLE LOOK AND NOT ASK FOR A PICTURE</p> <p> </p> <p>ALSO I WE HAVE PAID UP THE ACCOUNT IN FULL ON THE 15/07/2016. I HAVE CONTACTED MORKELS CAPE TOWN BRANCH TELLING THEM NOT TO LET THE DEBIT ORDER GO OFF AT THE END OF THE MONTH I ALSO EMAILED A GUY FROM HEAD OFFICE Sphiwe Ngwenya ********** TELLING HIM ABOUT IT. BUT YET THE END OF THE MONTH THE DEBIT ORDER STILL WENT OFF I THEN CONTACTED THE BRANCH MANAGER XAVIER AND HE TOLD ME ITS STAURDAY AN THE BANKS ARE CLOSED THERE IS NOTHING HE CAN DO ABOUT IT. UP UNTIL TODAY NO ONE HAS CONTACTED ME ASKING ME DID I EVER GET MY MONEY BACK OR EVEN APOLOGISE TO ME FOR TAKING THE DEBIT I HAD TO GO TO THE BANK MYSELF AND GET IT REVERSED CAUSE THEY COUDNT CARE LESS. I WAS ALSO PROMISED ON THE 29/07/2016 VIA EMAIL BY Sphiwe Ngwenya THAT I WOULD RECEIVE A PAID UP LETTER BUT STILL NO LETTER HAS BEEN RECEIVED.</p> <p> </p> <p>I AM DISGUSTED IN SUCH A BIG COMPANY. ALL I WANT IS MY MONEY BACK AND THEY SHOULD FETCH THERE WARDROBE</p>