How long do we still have to wait

My parents purchased leather lounge sofas from Jabulani Morkels but within a month's that leather was damaged.<br> Clearly meaning that was not proper leather. We reported it to Sipho the manager at Jabulani and after weeks they collected the sofas. When they collected they only took some and let one sofa behind saying it was not reported that it was damaged. But they could see it was also in bad condition.<br> A month after the furnisher was taken my mom received a rude call from Morkels claiming we have to pay R1400.00 before they deliver the furnisher back. Why must they pay if we still covered under that warranty? It's been more that 3 months we don't have furnisher and everyone is giving us a run around. Sipho has said he will pick up the remaining sofa and bring back the other sofas and till today we are waiting for him. <br> Its winter and the house is empty with nowhere to sit. We can't even get visitors because the is no furnisher. Our lives are on hold now. I demand full refund of the purchase or that they replace us with new quality furnisher as promised....<br>