Horrific services toppled with disgusting attitude

On Wedensday(23/08/2017) my mother went looking for a lounge suite and came across one she liked at Bradlows West Street. She asked the sales person to contact me regarding payment of which Raymond called me and arranged payment and delivery of the sofas. He advised the warehouse had disruptions thus effecting delivery but assured me he Bradlows had an alternative transportation arrangement which would cost me more than the usual Bradlows delivery costs of which I agreed to the costs. On Thursday(23/08/2017) Raymond created a sales order and contacted me with the sales order number, less than an hour after calling me I paid for the sofa's in cash at the nearest Bradlows. Raymond further assured my mother delivery would take place on the same day I made payment. After making payment all I received were excuses as to why the delivery can not be made, he did not listen to what I had to say instead spoke over me and raised his voice. On Friday Raymond tried to convince me to take another lounge suite which was not the one I paid for, after failing to convince me he tried to convince my mother. I spoke to the branch manager of which she advised me that they in fact did not have stock for the item I purchased after the sales person Raymond told me there is stock in the warehouse. Furthermore after missing a call from warehouse due to being in a meeting your West Street branch manager threatened they would give my item which I have fully paid for to someone else if I don't answer my phone. Someone from the warehouse called me to confirm delivery today and advised I would be contacted this morning to arrange a delivery time I called 4 times today due to having to arrange someone to be there and for them to confirm the times. First two times no one answered, called twice again and the warehouse was on another call, called two more times and no one is answering again. Your service is beyond pathetic and would advise you to send your staff for training on customer engagement because their attitude and deceit has left a bad taste on the Bradlows brand. I for one planned to refurbish the entire house but will not be spending another red cent on Bradlows if this is the service you offer.