Horrible service from Bradlows furniture

<p>Dear Pete<br />Request for help because I am not treated fairly as a customer</p> <p>I am a customer at Bradlows stores Susan Mashilo account number ********** ********** 03 bought a lounge leather suit the year 2013 ,then after three montuhs i went to the shop to complain about the lounge suit that they have different colours n the recliner is scew doesnt open correctly, then they said I have to choose another lounge suit, I told the manager by the name of Joyce that I love the lounge how about they give me a discount on that, then she said she has to talk to a regional manager, when times by the lounge suit become a disaster, they started to tear n went back to the shop, the answer I got to tje manager always is still waiting for a regional manager, the regional manager was informed after two years, n all I got was he will have to collect the lounge for a repair n I waited for them for a year nothing, then I went back to complain at least this time they came n took the lounge for repairs, after a week I received a call from Bradlows warehouse saying the lounge is irrepairable, n they said they r bringing them bsvk to my place so that insurance should come n inspect them at my place, the shop called me to make an affidavit n sign a claim n send it to JD insurance, after the manager yold me to choose another lounge suit before I leave the store, I did that, after a week I received an sms saying the insurance wont cover the lounge suit, I feel like I have been treated unfairly because I am paying the account n the service I got is unbearable</p>