Horrible Customer Service Bradlows Protea Glen

Worst Customer service. On the 23.07.2024 i went to Bradlow's to purchase a fridge on credit where i had to pay a deposit. upon completion of my the store told me that there is a problem with my ID (surname). the store could not give me a proper explanation regarding issue and i opted to cancel the deal. my deposit had to be refunded and i was told that the process will start 23.07.2024. on THE 25.07.2024 I called the store and spoke to the person that was handling the refund by the name of KEKE who told me that he does not have any info and that the matter is with the finance department. i Called Headoffice to enquire regarding this and i was told that it is KEKE duty to follow up, i merged the call with Headoffice and KEKE so he could hear from Headoffice what is required from him.

i decided to go to the store in person to get answers. To my suprise my refund was officially completed 25.07.2024 at 16:00. The store has no manager the sales team send you from pillar to post.

On the 08.07.2024 i purchase a bed at Bradlows, Zinthle was my sales person. upon purchasing the bed i was promised delivery on 10.07.2024. But instead i only received my bed on the 12.07.2024. When i asked to lay a complain with the manager i was told the store functions without management

The customer service at Bradlows Protea Glen Mall is horrible to say the least.

Please help as i need my money refunded