Hi rate

I've had a furniture account since 2018 with bradlows never missed a payment. So last year I took a bed and fridge from them I've been in the store 3times already requested for them to send someone out to have a look at the bed it's not even a year old and there's some issues and it's a sealy so I can't understand I spoke to the salesman mervin and he said he logged a complaint that was last month I'm still waiting everytime we call the store they place us on hold and cut the call so they quick to remind you to pay your acc but very slow to assist you. So it's best if I stop all payment