Grafton Everest tearing been 6weeks without suite

Bought the lounge suite 01/2015, reported it damaged 11/2015, only came to collect 02/2016. Been 6 weeks without a lounge suite, no one can tell me how long it's still going to take, just that it's being repaired. No one ever phones back!!! How can your shop state 2 year guarantee and then I'm without the product for 2 months out of the 24??? Having to sit on nothing??? I want my money back or a new lounge suite!