ZN
Zodwa N

1 reviews | Active since Apr 2011

14 Jun 2016, 04:49

Goods that are not in good condition

<p>I bought a bedroom suite that was delivered on wednesday the 8th,my mom received the goods as i was at work,when i inspected the suit de are scraches on the sides of de head board and a piece dat came off on the headboard,it seems as if the bedroom suite was a display,Morkels maponya is now giving me the same run around i got wen i was supposed to get my base set in february.I weny on sa****ay the sales consultant who was assisting me said the Manager was not at work i should send him the photos to show him which i did.When i called on Monday i was told that the system is offline they will try to get me a swop.When i made a payment the systems were not off line,i gave Morkels a chance after the experience they put me through in Feb when i bought from them,so im still getting the same BAD SERVICE,I will never again buy from Morkels and i want to tell my friends and family how Morkels operate.A customer has a right to good and fair dealings.</p>

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Replies (3)
Morkels and Bradlows
Morkels and Bradlows's reply14 Jun 2016, 12:36
Official

Good day


Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is ********** 989.


Thanks and kind regards,

Customer Resolution Center

ZN
Zodwa N's update17 Jun 2016, 19:07
Reviewer Update

72hrs has gone past,i havent heard from Morkels,still stuck with damaged goods.

Morkels and Bradlows
Morkels and Bradlows's reply18 Jun 2016, 07:50
Official

Good day Zodwa


Thank you for bringing the matter to our attention.


We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.


Your reference number is ********** 989.

Thanks and kind regards,

Customer Resolution Center