Goods not delivered and no refunds

Last week(13/01/16) I posted my complain in hellopeter about the way bradlows could not deliver my goods that I have bought and the bad service that I got from them in Secunda. Its been a week now I am still in the same place/position that I was in when I posted my complain last week. The only response that I got was that my complain has been logged with a reference number: *** and call center will call me back. To date I have not received my money, not received any call and no goods have been derived. What I don't understand is why it's so difficult for them to re-fund me because they could not deliver the goods. The Secunda store manager called me and offered R1000 if I re-start the process with them, I refused this because I saw it as an insult. If I do not get any positive response after this will have to take legal steps. Based on this treatment that I am getting surely will never buy from them and I will spread the word at work, to my friends and relatives, around Secunda and around my Eshowe so that people do not become frustrated as I am by buying at Bradlows I will ask them to stay away from it.