Good customer service is an illusion, it just does not exist!

I made a lay-bye for a Sealy bed for my son in Bradlows Thabazimbi with sales person Keadimilwe late October, I made my final payment on Monday 15/01/2018 our agreement was I'd call them a week prior to my arrival at store as I was gonna use my bakkie to take my bed from the store to my house, so I did and was given the date of 15/01/18

In the morning on that day I called store manager Shaka to inform him I would be coming to make payment and take my bed he then informed me they had a system malfunction and my bed was not in the store but in Pretoria warehouse, he then advised I should still come make payment and they would then deliver my bed Wednesday 17/01/18 or latest Thursday 18/01/18 I agreed drove 40km to make payment at store in Thabazimbi

Wednesday came n went no communication so Thursday morning I called to ask when I'd receive the bed another male sales person said around 14:00pm, then around 11am I received a call from Pretoria warehouse informing me I'd receive my bed on Friday 19/01/18 so i asked the lady that was not the agreement, she was puzzled so I let it go

Friday came I called the store in the morning to find out when I'd receive the bed and found my initial sales person whom I took the laybeye with Keadimilwe n he told me not to worry myself about the time as the important thing was I'd receive my bed on that day of Friday 19/01/18, which I did not and still not till today Saturday 20/01/18 13:37pm

In the morning today Saturday 20/01/18 I received a call from the delivery guy at 08:28am informing me he is on the way from Thabazimbi Bradlows to my house it's a 40/50min drive I'm still waiting... The store manager Shaka then called at 09:24am spoke to my husband informed him the delivery guy would be at our house no later than 11am today still waiting...

I then called Shaka at 12 :05 pm today and asked him when the bed will arrive he said he'd get back to me still waiting... so I called Bradlows/Morkels Head office and spoke to a consultant who promised me she would make sure I receive my delivery, when I asked her what about discipline and actual customer service from the store and it's staff she rep****: sorry Mam for the inconvenience and I'll make sure you receive your delivery that was at 12:38pm today 20/01/18 still waiting for feedback or delivery...

I then informed her how I have been stuck in my house since Wednesday 17/01/18 till present day Saturday 20/01/18 waiting on the delivery of my bed, how I cancelled many appointments that I had during the course of the week and today the possibility of not making it to my friend's braai that is starting at 3pm all because I have to wait for the possible delivery of my son's bed , so thank you for your assistance!!!!!