Giving Grafton a bad name

Bought Grafton Everest couches from Morkels. They delivered as promised, on the day as promised. Great. One day later when I put my arm on the armrest it breaks.... One day old couches. The Monday we phone Morkels to complain, they commit to coming back to us ASAP. Now, three weeks later and we still have not heard a word from them.<br> <br> Is it too late to ask for my money back Morkels?