Frustrating dealing with the store & Customer relations

<p>Having held various managerial position in retail, l find it frustrating dealing with Morkels/Bradlows Kempton Park and the respective customer resolution center in terms of their customer relations, confusion & changing goal posts. My reference code is MO-HI- ********** 6-115, MO-HI- ********** 6-174. I returned a faulty tv to the above mentioned store and the manner it has been treated has been most unsatisfactory. Some of the issues l have had to deal with where:</p> <p>1. For over 2 months the tv was kept in the store was not processed;</p> <p>2. The customer resolution center closed my reference because they wrongly said the store was closed;</p> <p>3. The customer resolution center wrongly sent Hisense representatives to Durban (instead of Kempton Park)to collect the tv</p> <p>As a consequense of the above mistakes (the nicest word l can come up with at the moment) this issues has not been resolved in 3 months.</p> <p> </p> <p>What ticks me off is that l have been waiting for 3 working weeks for my refund well after the maximum time. After the stipulated 2 week waiting period, l enquired from the store and only to be told they require additional documents, thereby resulting in further delays. When l complain to customer relation they do not find anything wrong with having waited for so long, only to be told they require documents that they did not mention after chasing up with them. I can only give you what l you tell me to give you. Its only fair that the refund should be done with whatever documentation l was told to give. I cannot wait another 3 weeks due to changing goal posts. Lastly, when l asked to speak to the customer resolution center manager or the operations area manager l was denied their contact detail, and when l asked for the issue to be escalated to Headoffice under a new reference number, it was refused. I should be able to escalte the issue if l feel wrongly treated.</p>