*****, bad service and damaged goods

I bought bedroom suit that I was made to believe it is a good quality (while the one on the floor is falling apart only showed later by a manager). I bought it late Mid December and 2 weeks later my nightmare started?. The hinges we loose when we tried to open the drawers and some were not opening because were skewed. Went to the branch to report beginning of January and was told the factory was closed but they will send my complaint. 2 weeks later the goods were not fetched. Went to the branch again was told I must not worry as long as I have ref number ( Your product complaint is logged with the JD Service Centre. Ticket number BR-JDI- ********** 8-21 Kind Regards Bradlows Customer Care ********** 933) this was received on the 8th of Jan 2018! On the 26th Jan 2018 decided to call the 0800 number on the sms and I was told this case is closed! How? When by whom ? No straight answer except the branch will call me! I told them I don't even want the goods to be fixed but I want my refund! The branch manager Clayton called and told me he was also shocked that the goods are not fetched and that the case was closed and promised to follow up. I didn't know by that they mean a new case will be opened .Went to the branch and asked what is happening since the goods are still at my place. Same response I got don't worry we will push that the goods must be fetched. I asked about my refund they said I must bring some documents. That was 31 January 2018. Took the documents on the 1st of February and was asked to sign some papers and don't worry about the rest as the manager was busy with other papers and will fill the rest later that day and process the documents. I asked if they will wait until the goods are fetched or not and the manager said NO! They will process everything that day. Later on that day I received (Your product complaint is logged with the JD Service Centre. Ticket number BR-JDI- ********** 8-269 Kind Regards Bradlows Customer Care ********** 933). Oh wow my refund has been processed not knowing a NEW COMPLAINT WAS WAS LOGGED! Saturday I received a call that the goods will be fetched on Monday a lady by the name of Maria called me and I asked if they don't what will happen I was assured that the goods will be fetched or call her on Tuesday if they didn't pick up. Well they DIDN'T PICK UP! I had to call Maria on Wednesday at 15h00 and called customer care later same day. Then the goods were only picked up on Thursday morning around 7am! When I went to the branch today to ask about my refund I was told more lies by Clayton. He pretended like he didn't know when was my papers processed and treated me like a fool that can't read the system because they showed me that it was processed yesterday. The papers I was told I must not worry to fill in had a wrong date even where I signed and that is *****! I was made to run around to be told " WE ARE SORRY!