FIVE WEEKS LATER AND STILL NO RESPONSE

<p>I've recently complained about the appalling service I've received. After multiple calls and requests it has taken 5 weeks to have an update as to where my lounge suite which was taken for repair was.</p> <p>Customer resolution has no idea nor does the warehouse, after being contacted by Francesca, the woman to which the initial complaint was relayed to, and who had noted the damages to our lounge after returning from repair, we were told that the warehouse is insistent the problem lies with us. After questioning as to why it took 5 weeks, Francesca admitted that the store and warehouse do not want to pay for the damages they had inflicted. This is gross negligence and is not what is expected from a company such as Morkels or a brand such as Grafton Everest.</p> <p> </p> <p>We are at our wits end and are sick of excuses, the product is fully paid for and yet we are fighting for our own goods due to this companies lack of interest. </p> <p>Requests to take the matter further are ignored and told that they are in need of a supplier reference number from one of their own, yet cannot retrieve it. </p> <p> </p> <p>This is absolutely nonsense and if it is not rectified will be taken to the highest of powers and to full extent.</p>