FITTED KITCHEN UNIT BURNT in 3 months after fitting

MY COMPLAIN ABOUT KITCHEN UNIT

1. It took months for Wyn & his guys to come to my house to take measurement for the kitchen unit, well he apologised about that.

2. He showed me the sample of the kitchen unit before installation, I checked it & agreed on the final design.

3. I received a call from Wyn telling me that his guys were going to fit the kitchen unit in one day which was a Saturday, I asked him how possible that was he said they were not going to come back one day period. I kept quiet.

4. His guys came & told me the same message that their boss Wyn told them that they were only going to fit & finish the work in one day, I again asked them how possible that was.

5. Wyn further told me that when his guys come for the kitchen fitting they must find the built in stove from Bradlows & my Electrician available to install the stove.

6. On that Saturday – Bradlows brought the stove & my Electrician was available.

7. When they were fitting the kitchen unit since they were in a hurry to finish their job, I could see things that were not right e.g. handle alignment, I TOLD THEM that the handles were not in line & they got back & try to put them in the same level.

8. As they continued with the fitting, when it was time to fit the stove, Wyn’s guy opened the space for the built in stove since they had measurements, Electrician tried to put the stove but didn’t fit, the guy went outside to cut the plank again & came back with an appropriate size, he connected the stove tested it & all was fine.

9. After the stove was connected (before I could even cook on it), I asked the guy who was fitting WHY there were cracks next to the stove, they said they were going to ask their boss (Wyn), I waited for months without answers to my question up until today.

10. Two months using the stove, I was seeing a smoke coming out of edge of the stove not knowing that the stove was burning the planks, I reported this matter to Sales Rep. Victor Magagula who said I must talk to Wyn, when I tried to talk to Wyn, he said I mustn’t call him direct, I must call Bradlows they are the ones I bought the kitchen unit from. I was confused by this action as no one was interested to help me.

11. I continued using the stove & lodging complain to Nina the Manager at Bradlows Mbabane, they took their own time to attend to whatsoever I was complaining about.

12. I relayed the message I stated above to her including that I was surprised because my stove didn’t have a rubber around like the one I saw on display at Bradlows showroom when I made my request that I want to buy a fitted kitchen. Nina said I should have spoken to Wyn, Wyn said he doesn’t provide stoves so the rubber must come with the stove.

13. Time went on & on & Nina arranged that they must come to my house to see the problem, when she arrived there, she saw the ugly work that was done by Wyn’s guys & even stressed on that she wasn’t fitting kitchens but what they did was unprofessional. Some of the shelves were hanging, the topping has ugly glue or silicone. That was before my Electrician came.

14. Electrician, Wyn & I were in the house when Electrician opened the stove to find out that it has burned all the planks surrounding the stove & causing more crakes to appear on the kitchen top. Wyn suspected that the stove was faulty that is why it was burning the planks. Nina said she was going to talk to DEFY people to check the stove.

15. Wyn then said my kitchen unit was still under GUARANTEE Bradlows was going to change it for me anyway. He (Wyn) then wrote a recommendation to Bradlows on 7th November 2017 which I will forward to Bradlows superiors if they don’t have a copy.

16. The stove was taken away for a week, I had nothing to use for cooking wherelse I am paying my instalment at Bradlows. When the stove came back the guy said it wasn’t faulty but he mentioned that the people who fits kitchen units don’t want to listen because each time they are told to leave a space for the heat of the stove they don’t do that.

17. I didn’t get a report from DEFY but the guy was talking about what he knows & he brought back the stove to where it was fitted.

18. Nina from Bradlows then asked for a report finding from our Electrician which was submitted to her. After some few days Nina called me & told me that they have gone through all the reports & found that my Electrician is the one that didn’t do his work properly so BRADLOWS is not going to help me with anything. I was confused & nearly struck by stroke.

19. What shocks me more is that the issue is not about cables which were wrong or burnt in this matter. The planks fitted by Wyn’s guys were the ones that got burnt. The kitchen unit fitters KNOWS that the stove has heat, WHY didn’t they provide something which I don’t know, that could have prevented the planks from burning. It is the DUTY for fitters to provide space or insulation for fitted kitchens. Electrician doesn’t have measurements or cut planks for the stove to be connected. Electrician only connects stove & make sure that the stove is up & running. 20. Wyn is not a man of his words, instead of fixing his problem he shifts the blame. I wonder how he won the fitting tender. I just ask myself how many kitchen units has he fitted & made a follow up on whether his guys have done a good job or not. If Wyn & his guys were doing a professional job, he wouldn’t treat me the way he did. At the same time I’M EXPECTED TO PAY FOR SOMETHING I’M NOT HAPPY ABOUT FOR THE NEXT 1 & half year.

21. What I want from Wyn/Bradlows, I just want a PERFECTLY FITTED kitchen unit, or Wyn removes what he fitted & give me back the money that I paid from May 2017 to December 2017 = E 18,200.00 (estimate).

22. I’m surprised that Nina & Victor Magagula told me that their bosses concluded that I wasn’t going to get any help REALLY.

23. I would love to see a different manager coming to my house to see the damage to confirm what Wyn & his guys did. Up until today 29/01/2018 I dont have a stove when I'm still paying my monthly instalment.

24. I went to pay my January instalment on Tuesday 23/01/2018 when I met Dudu Bradlows Manager in Swaziland, she told me that she has APPROVED a quotation from Wyn since he came to my house to see the damage, UNFORTUNATELY I told her that Wyn didnt come to my house, I didnt know where he got that qoute, Dudu was surprised & she called Wyn infront of me.

25. When I got back to work, Dudu called me & told me that her boss is agreeing to fix my problem after what Wyn has qouted BUT as a customer I MUST PAY R4,000.00 CASH before they come to my house to fix the damage.

26. I emailed Dudu & told her I was TIRED OF TALKING, I want my money back & they must remove everything they fitted. Up until today I haven't received a response from Dudu.