Faulty goods and rude store manager

<p>Bought a machine at Bradlows in Carnival Mall late last year and in less than a month it started giving me problems. I contacted the store and it took them 2 weeks to send through a technician, who said it there was a fault with the motor and they would replace it. I waited for about a month with a machine that was not working - mind you the sales rep (Pinky) was calling all the time about a machine - THAT WAS NOT WORKING. They brought a new machine cos thay said they can't find a new motor, less than 2 weeks it started giving me the same problem. I contacted the store and they said they'll send a technician again. The technician did not come and I didn't make payment, they put the account in areas - THAT NERVE!!!!!! Eventually I decided that I no longer want the machine and the store manager Caroline told me to contact Defy - so they call me for payments but want me to go to Defy for my refund?? I literally had to take the machine back to the store myself cos they told me that Jetpark will come collect and I waited for over a week (apparently cos there were people on leave). The staff there is extremely rude and their customer service is appalling. They don't even bother to keep you updated, you have to keep calling for feedback. The last time I tried to contact them Caroline told me that I will not tell her what or how to do her job cos she doesn't report to me when I asked her to speed up the process of canceling the contract - even worse she told me that she doesn't know why I'm calling her because her company policy is none of my business and she will not be calling me about any feedback cos she doesn't work for me and she doesn't care what I'm gonna do about it (IMAGINE - A MANAGER). They only pretend to be handling your case as soon as they see you walking into the store, nexf time I'll be walking in with the camera crew from Speak Out!!!!!</p>