Faulty Defy Fridge not attended to for over months

We purchased a defy fridge in 2013 which has a 2 years warranty/ guarantee, this fridge has been giving us the same issues for over 3 times. These issues had been reported and \fixed""; by giving us a defective fridge and presenting it as new; as how can a new fridge be fixed for over 3 times in less then a year and due to the same faults?. Morkels was notified again of the fault months ago; but we have not received assistance from Morkels; they have basically ignored us. The fridge was paid in cash on purchase. They must attend to our reported issue by giving us a new fridge or they must refund us in full so we can purchase a NEW fridge elsewhere; where will be appreciated and acknowledged. Previously they would always blame defy for the delays; when we bought the fridge their store; but this time it has been over 2- 3 months without our reported issues being attended to;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;646461;765;25;2;0;1;0;0;2;NULL;NULL;NULL;15/06/23 9:46;15/06/24 7:51;bad sirvice;7,61E+12;branch manager;***;Bad sirvice no customer sirvice;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;311664;768603;18;5;0;1;0;0;5;NULL;NULL;NULL;15/06/24 9:53;15/06/24 7:57;Great Service;6,00E+12;Farhaad Hoosen;***;I purchased a vacuum cleaner at Game Fourways on Sunday. The one clip on the machine was cracked. I contacted Tevo through their website on Sunday evening. By Tuesday afternoon they had already delivered two replacement clips to my home in Fourways.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;865376;880113;14;5;0;1;0;0;5;NULL;NULL;NULL;15/06/24 9:52;15/06/24 7:57;One of the best!!!;9,01E+12;;***;One of the few online sites that makes online shopping convenient and reliable.<br> Within two hours of placing my order the goods are on the way.<br> My last order I had to return as the stock was damaged;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;364574;886305;2;2;0;0;0;0;2;NULL;NULL;NULL;15/06/24 9:49;15/06/24 7:59;Builder does not respond to after sale issues;;Markus;***;For the past 18 months I have struggled with this builder around a) responding back b) honoring his obligation to fix defects.<br> I have a front door that leaks water onto laminating flooring everytime it rains. The laminating floor is showing sign of cracking. His has been back twice and each time has some solution of putting on a foam rubber seal. Which a) is not made for water, but shock absorption b) is not a weather seal and c) is not solving the underlying issue. The door doesnt fit correctly and also there is no weather sealing on the door.<br> Water comes running under the door.<br> <br> But my main issue with this builder is that he does not respond back, he does not followup with me. He answers once and then nothing is heard from him. Eventually I have go to the NHBRC then he jumps. When I moved in I paid him occupational rent when there was no legal requirement (he forgot to put a clause in), but I felt it was fair. Yet this is how he treats clients. He ignores us after he has received payment. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;442994;861695;4;2;0;0;0;0;2;NULL;NULL;NULL;15/06/24 9:58;15/06/24 8:00;HAVE ASKED 7 TIMES;106177;;***;THIS IS SHOCKING NEVER TAKE YOUR PHONE TO POWERCARE FOR REPAIRS HAVE PHONED THEM 7 TIMES AND EVERYTIME THEY TELL ME THEY ARE LOOKING INTO IT AND DO RESPONCE ***.... 3 MONTHS LATER AND I STILL DONT KNOW WHAT THE **** IS GOING ON WITH MY PHONE...;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;588499;33;1;2;0;1;0;0;2;NULL;NULL;NULL;15/06/24 9:55;15/06/24 8:01;Courier fee;***;fnb;***;Dear FNB,<br> <br> i went to the \dot.fnb\"" store in Eastgate over the weekend to apply for a phone . i got a new phone. Thank you. so i see fnb has debited my account with R150 for courier. i went and collected the phone. Please sort this out"