ST
SUZAN T
1 reviews | Active since Jan 2016
25 Jan 2016, 11:10
false/ incorrect price advertising
A 3 pce bedroom suite was advertised on bradlows morkels website for R999.95 cash. I placed an order on the 20/01/2015 and paid cash via EFT. The next day I placed another order for my sister as well with my details and also paid cash via EFT. Dorothy from bradlows called me today 25/01/2016 at 10h12 to say they can only give me the one set as they made an advertising mistake. I bought the two sets unaware that there was a pricing error and I should not be held responsible for their mistake. By the way that advertising was on the webiste for a whole week. I paid for two bedroom suites and AS A CONSUMER I WANT MY TWO BEDROOM SUITES.
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Replies (1)Morkels and Bradlows's replyOfficial
25 Jan 2016, 15:01Hello suzan25,
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Centre
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Centre
Morkels and Bradlows's reply25 Jan 2016, 15:01
Official
Hello suzan25,
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Centre
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Centre
