Failure to deliver, bad attitude and bad service

Bought a bedroom suit 2013 late, it was then delivered on the 14th of jan 2014, saw that the chair was damaged, I contacted them notifying them of the damaged chair, they said they will fetch it, but then stories began and Sizwe told us to bring it in, we asked them to come fetch It cause we did pay for the transport n we didn't damage the chair, Sizwe refused with attitude, we handed the matter to the manager who promised to sort it out, but seemingly it was also too much for her to handle this little matter... We are still waiting for the call she said she will make January