Extremely poor customer service

I have bought a radio , a queen size bed and a stove from Bradlows Barberton Mpumalanga . Within 3 months the Sony radio had to go for repairs and the Sealy bed had to be exchanged .Sony radio just stopped working and Sealy bed's springs was making more noise then the bed i had for the last 22 years . When delivering the sony radio to the store for the repairs we explicitly requested another radio but was ignored , 6 months down the line the radio again just stopped working and again we had to return it to the store. Again we asked to be given a new radio , again our request fell on death ears . I have emailed the JD Group customer care , got 2 repky emails from Tanya Haywood to enquire if problem has been sorted , reply no , not sorted . No reply from there , requested CEO's email adress or phn nr but did not get any reply , requested a refund but no help recieved . Its been almost 2 months since we gave them the radio and all we get from the store is promisses that they will speak to the area manager , after all this time i want my money back so i can go and buy LG or some other brand from some where else . ACC NR ***3 , Customer nr *** . I have always respected Bradlows as a very good furniture company but not anymore , Sony has disappointed me so much i will never buy another Sony product in my life . Bradlows Barberton treats us like we no longer customers although we paid the whole account finish within 1 year.