DO NOT BUY FROM OR SUPPORT BRADLOWS!

At the beginning of November 2021, I purchased a headboard and pedestal set from Bradlows in Midrand. I paid cash. When the item was delivered, I found several defects with the workmanship and immediately reported it to the delivery team as well as the store staff. I was asked to keep the items and they would arrange for a swop. The manager asked me to come to the branch and inspect another set which ended up being even worse than the first. In fact I am flabbergasted at how relaxed the store manager was when the suppliers issued items that are 'fit for a fire'. It's now almost a month and neither the store nor the head office is assisting in any way. Here's a few reasons why I'm sure many others like me are angered and frustrated: 1. They expect you to call and follow up. 2. They expect you to call and deal with their suppliers. 3. They're constantly escalating items but nothing happens as it probably goes into an unattended mailbox or 'it's been escalated' is the go-to response. 4. Managers are always in meetings- how does one get any work done when you're sitting in meetings the whole day? 5. Store staff are probably untrained and skilled at dealing with issues like this while all the while, the customer suffers.

Bradlows has serious operational and quality issues and I presume that this attitude from their management has filtered all the way to the bottom. They have proven that just because they spend so much of money on radio and tv campaigns it doesn't mean that their product and service offerings are on point. IMO. if anything, you're safer purchasing from Wish.com. If you are considering buying from them, do so at your own peril. This is a business that has become complacent in these turbulent times and have no clue what customer service means.