Dissatisfied with quality of Furniture

I bought a lounge suite from Bradlows Phoenix. The recliner couch cushion is sinking, it actually hurts your buttocks if you sit for awhile. There is a nail sticking out on the console that *****ed my finger. I paid R22000 cash for such poor quality. I have complained 2 weeks ago to the headoffice. They responded with a ticket number. To this date no one has come to see the couch. I bought this lounge suite about 4 months ago and I am sure by the end of the year this couch will be so bad. I thought i was paying for quality, but this company has no quality.