Dissatisfied with customer service

<p>I Ms Jeneve Naidoo had purchased a dining room set from Morkels on December 2016 and delivery was on 28th December 2016 @ 7pm as this was a Christmas period and I was going on holiday with my family so I never had that chance to see if the goods were in its original condition as I only unwrapped it when I returned from holiday, when i unwrapped the set i noticed the table was not stable it had no balance and had marks on both chairs n table and i logged a complaint with Morkels staff (a lady by the name of Ulisha) on the 13th January 2016 but my attempts thereafter were unsuccessful as she insisted that I had seven days to return / refund i spoke to a lady stating that she's the credit manager and also the regional manager for all Morkels and going forward with my complaint will not make a difference there’s nothing she or anyone can do to help me please assist in sorting my problem out your assistance would highly be appreciated. Jeneve naidoo : ***</p>